In this podcast, we feature Chip Bell, a renowned keynote speaker and the author of several award-winning, best-selling books, including his latest, Inside Your Customer’s Imagination.
Chip says customers today do not talk or tweet about good customer service, only service that is unique or over-the-top. And, if getting customers to recommend them to others is an organization’s goal, their approach must rely on ingenuity, not just excellence. Chips tells us more about how to deliver those innovative customer experiences.
How to Deliver Innovative Customer Experiences Chip Bell
How to Deliver Innovative Customer Experiences
Your work focuses on innovative service. Tell us what that means and why it is important to our listeners.
What is an example of a value-unique customer experience?
What is the biggest obstacle to organizations delivering innovative service to their customers? Your new book is entitled Inside Your Customer’s Imagination. What is the main focus of the new book?
What are a few cautions you can offer our listeners about delivering innovative service?
People can find information about Chip’s work at www.chipbell.com. His newest book is available everywhere books are sold – Amazon, BN, Porchlight, BAM, etc.
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Chip R. Bell is a renowned keynote speaker and the author of several award-winning, best-selling books. Global Gurus in 2020 for the sixth year in a row ranked him in the top three keynote speakers in the world on customer service. His latest book, is the best-selling Inside Your Customer's Imagination.
In this podcast, we feature Jean-Noel Bassior, an author, creativity coach and the owner of Speaker Services, (www.SpeakerServices.com), an online speakers directory that’s been bringing speakers and audiences together for […]
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